Operations
INNOWORKS Admin
Account
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Overview
Dashboard
AI Accounts
- Provisioned AI accountsOrganizations
- Active customer organizationsOrg Users
- Active customer usersCredits Used Today
- Across visible usersOpen Reports
- New or triaged reportsFatal / Error
- Report severity requiring reviewActive Machines Today
- From usage signalsUsage Events
- Recent usage signal eventsRecent App Reports
| Type | Severity | Count | Message |
|---|
Recent AI Accounts
| Tier | Used |
|---|
Usage
Analytics
Active Machines Today
- Unique hardware hashes todayActive Machines
- Unique hardware hashes in windowUsage Events
- Recent usage signals analyzedWindow
- Days includedDaily Active Machines
Top Apps
Versions
Platforms
Recent Machines
| Machine | Last Seen | App | Version | Platform | Events |
|---|
Automations
Automations
Bot Token
- Stored as Firebase secretDefault Channel
- Configured channelLast Post
- No post recordedLast Error
- No error recordedSchedule Settings
JST times in 5-minute increments. Separate multiple times with commas.
Optional Slack channel ID. Blank uses SLACK_SUPPORT_CHANNEL_ID.
Dev Activity Slack
Slack channel used for PlasticSCM/dev activity digests.
Message Preview
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Engineering
Dev Activity
Dev Activity Calendar
Internal Access
Admin Access
Admin Users
| UID | Email Verified | Admin | Actions |
|---|
AI Access
AI Accounts
Create User
Create User
User Directory
| UID | Email Verified | Provider | Tier | Credits Used | Credits Remaining | Actions |
|---|
Daily Tier Limits
Customer Accounts
Org Accounts
Signup Requests
| Submitted | Name | Requested Organization | Message | Status | Actions |
|---|
Approve Signup Request
Organizations
| Name | Status | Contact | Support Tier | ID | Actions |
|---|
Add Organization
Organization Users
| Organization | Role | Status | UID | Password Reset | Daily Digest | Actions |
|---|
Add Customer User
Edit Organization User
Customer Access
Licensing
Features
| Key | Name | Product | Status | Actions |
|---|
Add Feature
SKUs
| SKU Key | Name | Features | Status | Actions |
|---|
Add SKU
Licenses
| Organization | SKU | Seats | Valid Until | Features | Status | Actions |
|---|
Add License
Machines
| Machine | Hardware Hash | Organization | Assigned Licenses | Status | Last Seen | Actions |
|---|
Add Machine
Assign Licenses
Customer Resources
Downloads
Application Access
| Application Key | Name | Status | Organizations | Required Features | Downloads | Actions |
|---|
Add Application Access
Leave both access lists empty to make the application visible to all customer organizations.
Create Download
Required when creating a new download.
Downloads
| Application | Title | Type | Version | Platform | Channel | Status | File | Visibility | Release Date | Actions |
|---|
Customer Updates
News
Create News
English
Japanese
Published news appears on Support when the publish date is today or earlier and the signed-in customer matches the audience rules.
News Items
| Publish Date | Status | Category | Audience | English Title | Japanese Title | Visibility | Actions |
|---|
Customer Support
Tickets
| ID | Subject | Status | Priority | Organization | Application | Last Updated |
|---|
Create Ticket for Customer
Ticket Detail
Image Preview
Diagnostics
App Reports
| Last Seen | Count | Machine | Type | Severity | App | Version | Platform | Status | Message |
|---|